What are your business hours?
We are open Monday through Friday from 11AM - 7PM EST.
Do you ship internationally?
Yes, we ship all over the world via Fedex and DHL. If you have any special preferences for your shipment, please put a message in the notes section at the end of checkout.
Can you ship my item to an address different from my billing address?
Yes, but you must first call your credit card company and add the shipping address to your account.
Can I place an order by phone?
Yes you may! If you would like to place an order by phone, please call 347-819-6371 during business hours.
How do I pay using a Wire Transfer?
Simply checkout on our website, click on the payment option "wire transfer" in the checkout. After you complete the checkout, you will be emailed the invoice and wire transfer information.
Where is Jakobys Jewelry located?
We are located at 8902 165th St # J05, Jamaica, NY 11432, United States
How can I get my jewelry insured against loss or theft?
We don't offer jewelry insurance, but we can guide you to some companies that do.
Is Jakobys Jewelry an authorized Rolex Dealer?
No, we are not an authorized dealer of any watch brands. Watches from Jakobys Jewelry come with a 1 year warranty, and no manufacturers warranty.
Do you resize the ring if I have a problem with its size? If yes, what are the charges for the same?
Yes, we will resize the ring free of charge within 100 days of purchase. We can typically re-size rings up to two sizes up or down. Please note that eternity ring designs cannot be re-sized.
If my order is shipped outside of the US, will there be fees, duties, or taxes?
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.